Customer Service & Support
Vijay Prabu
Last Update hace un año
About
The Customer Service test evaluates candidates’ skills in providing fulfilling customer service, react to various scenarios, and provide measurable results. This skill test that is designed to assess the candidates’ experience or knowledge about the field.
The results of this test is given bands of score ranges. The precise TruScore or Percentile won’t be displayed because the Merreo skill tests must be viewed as qualification tests rather than competitive tests.
Test category
- Hard Skills
What does this test measure?
- Knowledge of best practices in Customer Service
- Behavior in Scenarios
- Practical knowledge regarding service
Where to use this test?
The ultimate goal for this test is to assess potential for success in the field of customer service. So relevant for all roles where it is involved.
- Head of Sales & Service
- Customer service representative
- Customer fulfillment associate
For best results, use this test along with basic cognitive tests like the abstract reasoning test. Please use our data-driven pre-sets for best results.
Test Content
- Best practices in Customer Service
- Strategies dealing with irate customers
- Customer Service for outcomes
- Customer service scenario analysis questions
Question types
- Multiple Choice Questions
- Multiple Answer Questions